PRIVACY

Privacy Policy

Effective Date: October 6, 2026

ProntoBill is a business management application provided by Hyperion Advisory LLC (“ProntoBill,” “we,” “us,” or “our”). This Privacy Policy explains how information is collected, used, stored, and shared when you use the ProntoBill mobile application, website, and related services (collectively, the “Services”).

By using ProntoBill, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Account Information

When you create or use a ProntoBill account, we may collect information such as your name, email address, authentication information, business name, business profile information, and account settings.

If you choose to sign in using a third-party authentication provider, such as Apple or Google, we may receive information from that provider as permitted by your settings and the provider's policies.

Business and Customer Information

ProntoBill allows you to enter and manage information related to your business and your customers. Depending on how you use the Services, this may include:

Customer names and contact information
Email addresses and telephone numbers
Business and service addresses
Estimates and invoices
Jobs and appointments
Products and services
Pricing, taxes, discounts, and amounts due
Payment and transaction status
Time entries and work records
Notes and other information you choose to enter

You are responsible for ensuring that you have the right and appropriate authority to provide ProntoBill with personal information concerning your customers, employees, contractors, or other third parties.

Payment Information

ProntoBill may enable businesses to accept and manage payments using Stripe and Stripe Connect. Stripe provides payment processing, merchant onboarding, identity verification, and related financial services. Stripe may collect information such as payment card details, bank account information, identity verification information, business information, transaction information, and other information necessary to provide its services.

ProntoBill does not store complete payment card numbers. Payment information submitted through Stripe is processed according to Stripe's terms and privacy practices.

Device and Technical Information

When you use ProntoBill, we and our service providers may process limited technical information necessary to operate, secure, maintain, and troubleshoot the Services. This may include information such as device type, operating system, application version, network information, diagnostic information, and information associated with service requests.

Crash and error reporting. If the application crashes or encounters an error, we and our service providers may automatically collect technical information about that event, such as device type, operating system version, application version, and diagnostic logs describing what the application was doing at the time. We use this information solely to identify, diagnose, and fix technical problems and to improve the reliability of the Services.

AI-Powered Features

ProntoBill may provide optional features that use artificial intelligence or automated processing. When you choose to use these features, information that you provide to the feature, such as text, audio, documents, images, or business information, may be transmitted to service providers that process the information as necessary to provide the requested functionality.

ProntoBill does not use customer or business content submitted through ProntoBill to train ProntoBill's own AI models. We also configure the third-party AI services we use, where available, so that content submitted through ProntoBill is not used to train their general-purpose models. AI providers may temporarily process or retain information as necessary to provide the service, maintain security, prevent abuse, or comply with applicable law, subject to their own terms and data-processing practices.

You should not submit information to an AI-powered feature unless you have the right to use and provide that information.

2. How We Use Information

We may use information collected through ProntoBill to:

Provide, operate, and maintain the Services
Create and manage ProntoBill accounts
Authenticate users
Store and synchronize business information
Create and manage customers, estimates, invoices, jobs, appointments, time entries, and related records
Facilitate payment processing and payment-related functionality
Provide optional AI-powered functionality
Provide customer and technical support
Maintain the security and integrity of the Services
Detect and prevent fraud, misuse, and unauthorized activity
Diagnose and correct technical problems
Improve the functionality and reliability of ProntoBill
Comply with applicable legal and regulatory requirements
Enforce our agreements and protect our legal rights

ProntoBill does not sell personal information.

3. Local and Cloud Data Storage

ProntoBill may store certain information locally on your device so that the application can operate effectively.

If you use ProntoBill's account, synchronization, backup, or collaboration features, information may also be transmitted to and stored using our cloud infrastructure.

We use Supabase to provide certain database, cloud storage, synchronization, and authentication services. Information processed through this infrastructure may include account information, business information, customer information, estimates, invoices, jobs, appointments, time records, and other information you choose to store using ProntoBill.

4. How We Share Information

We may provide information to third-party service providers when necessary to operate ProntoBill and provide its features.

Supabase — database infrastructure, cloud synchronization, storage, and authentication services.
Stripe — payment processing, Stripe Connect, merchant onboarding, identity verification, fraud prevention, and payment-related services.
Apple and Google — application distribution, device services, and authentication where those services are enabled or used.
Geoapify / OpenStreetMap — address lookup and related location and address functionality.
Sentry — crash reporting, diagnostics, and application reliability.
OpenAI — optional AI-powered functionality, such as interpreting user-provided text, images, audio, or other content submitted to AI-powered features.

These providers process information according to their respective agreements, privacy policies, and applicable laws.

We may also disclose information if reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; protect the security or integrity of ProntoBill; prevent fraud or unlawful activity; protect the rights, property, or safety of ProntoBill, our users, or others; or facilitate a merger, acquisition, financing, reorganization, or sale of some or all of our business or assets.

5. Payment Processing and Stripe Connect

ProntoBill uses Stripe to provide payment-related functionality.

Businesses using payment features may be required to establish or connect a Stripe account and provide Stripe with information required for identity verification, financial services, regulatory compliance, and payment processing.

When customers make payments through Stripe, Stripe processes payment information in accordance with its own terms and privacy policies.

Stripe may retain certain transaction, identity, tax, financial, or compliance information as required by applicable law or its regulatory obligations.

ProntoBill does not control Stripe's independent retention obligations or processing activities.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information processed through ProntoBill against unauthorized access, loss, misuse, alteration, or disclosure.

Information transmitted between ProntoBill and our service providers is transmitted using industry-standard secure network technologies where supported.

No electronic storage or transmission system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information.

You are responsible for protecting your account credentials and maintaining the security of devices used to access ProntoBill.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with applicable legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements.

Information stored locally on your device may remain on that device until it is deleted through the application, the application is removed, or the device's application data is otherwise cleared.

Certain payment, transaction, tax, accounting, fraud-prevention, or regulatory records may be retained for longer periods when required or permitted by law.

Third-party providers, including Stripe, may also be required to retain certain information according to their own legal and regulatory obligations.

8. Account and Data Deletion

You may request deletion of your ProntoBill account and associated personal information.

Where available, you may initiate account deletion from within the ProntoBill application. You may also request account and data deletion by contacting: support@prontobillapp.com

When an account is deleted, we will delete or de-identify associated personal information unless retention is required or permitted for legal, regulatory, security, fraud-prevention, payment, accounting, dispute-resolution, or other legitimate purposes.

Deleting your ProntoBill account may not automatically delete information independently maintained by third-party providers such as Stripe. Those providers may have separate legal obligations and retention policies.

9. Your Privacy Rights and Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of personal information.

You may contact us to make a privacy-related request at: support@prontobillapp.com

We may need to verify your identity before processing certain requests.

You may also be able to modify or delete certain information directly within ProntoBill.

10. Children's Privacy

ProntoBill is a business application intended for use by adults and businesses. It is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that personal information from a child under 13 has been collected in violation of applicable law, we will take appropriate steps to delete it.

11. International Data Processing

ProntoBill and its service providers may process or store information in the United States and other countries.

As a result, information may be processed in jurisdictions whose privacy and data protection laws differ from those in your place of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Third-Party Services and Websites

ProntoBill may contain links to or integrations with third-party services.

This Privacy Policy does not govern the privacy practices of third parties when they independently control the processing of your information. We encourage you to review the privacy policies and terms of any third-party services you choose to use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as ProntoBill evolves or as legal requirements change.

When we update this Privacy Policy, we will revise the Effective Date at the top of this page. If required by applicable law, we will provide additional notice regarding material changes.

Your continued use of the Services following an update is subject to the updated Privacy Policy to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, ProntoBill's privacy practices, or would like to submit a privacy or data deletion request, please contact us:

Hyperion Advisory LLC
ProntoBill
Email: support@prontobillapp.com
Website: https://prontobillapp.com